COMMUNICATION SKILLS

Communication 101 offers a range of workshops and seminars, ranging from half-day to 3 or 4 days, depending on the topic, needs of an organization or an individual.

Communication 101 focuses on the following key areas of communication.

Effective Communication

  • Active Listening
  • Communication Personalities / Types
  • Barriers to Communication
  • Global Presence; Local Relevance
  • Communicating in a ‘Multi’ environment
    • Lingual, Cultural, Religious, Racial, Generational, Geographical
Personal Branding

Personal Branding

  • Personal Image
  • Corporate vs. Personal Branding
  • Brand and Reputation Management
  • Speech writing and presentation
  • Public Speaking
  • Social Media
Presentation Skills

Presentation Skills

  • Developing, and presenting, powerful presentations
  • Presenting without multi-media
  • Innovative presentation techniques
  • Audience participation

Customer Care

  • Understanding the importance of being Customer Centric
  • Creating a Customer Service Plan
  • Brand Promise
  • Customer Service Performance Coaching
  • Developing a Customer Service Charter
  • Complaints and Dispute Resolution

Conflict Resolution

  • Assertiveness
  • Delegation
  • Constructive Confrontation
  • Crisis Communication
  • Relationship Management
Event-management

Event Management

  • Events 101
  • Basics of event management
    • 8-Step template
  • Advanced Event Management
    • Understanding of types of events
    • Identifying specific/unique requirements for different events
  • Maximizing Exhibitions and Trade Fairs
  • Media Events

Each of these areas can further be broken down into standalone workshops, or elements combined for 2 to 4-day events.

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